Comprehensive Logistics track & trace process keeps all parties informed with regard to load status. Carriers update our Load Management System via the web and our Logistics Control Center manages any exceptions to the process that may occur. Our system identifies status exceptions and automatically alerts our technicians if an issue arises. Once alerted, the technicians follow a strict process of load status confirmation with the carrier and communication with the customer. Our role as the logistics communication hub means customers have a single point of contact who initiates the notification process to the customer.